DCL Introduces New RMA Management Module: ReturnTrak
News
Release
For Immediate Release
Contact: Bill Jacobson 510-651-5100 x208
FREMONT, CA, June 23, 2010 - DCL is pleased to announce the launch of ReturnTrak, a new RMA module which allows customers to completely manage all aspects of their backend returns processes. ReturnTrak has been successfully deployed and used by a number of customers over the past few months.
ReturnTrak enables client call center and customer support teams to generate returns authorization numbers automatically, determine conditions and dispositions, and categorize the type of return. A module within DCL's eFactory product suite, ReturnTrak seamlessly integrates outbound fulfillment data to the application, providing immediate lookup of original order data and generation of advance exchange orders if authorized.
Other benefits of ReturnTrak include:
- Improved Efficiencies – Eliminates the manual process of customer-sent batched RMA files, typically prone with errors from missing or incomplete information.
- Multiple Returns Options – Return types such as Advance Exchange, Return upon Receipt, Repair upon Receipt, Upgrades by Line, among many other options are supported, but more importantly the system will automatically trigger actions within the eFactory.
- Data Mining – ReturnTrak allows users to pre-determine categories on the captured return data from end consumers such as product family and channel type, along with other custom fields.
“With the increasing emphasis on customer satisfaction, brands are expecting a superior customer experience from receiving their order to returning their product if necessary,” states Dave Tu, Vice President of Business Development. “In order to satisfy our customers’ needs, ReturnTrak was created to eliminate the RMA infrastructural bottleneck and seamlessly support the myriad of returns challenges that they are faced with daily.”
For more information about ReturnTrak, please contact Mike Finney at info@dclcorp.com or 510-651-5100.
About DCL:
DCL, www.dclcorp.com,
is a leading provider of outsourced manufacturing and logistics services for technology
industries. Its customers include electronics, software and healthcare companies.
DCL's business-to-business services include order processing, project management,
packaging and assembly, fulfillment and distribution, inventory management and
warehousing and returns management. DCL is ISO 9001-2000 certified, EDI, RFID
and MRP/ERP enabled for on-line, 24/7 visibility to production, inventory and
shipping information.
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