 | Lori
Grim 510.651.5100 x266 lorig@dclcorp.com |
 | 1993: In-Line Weigh Scales |
| 1995: ISO Certification |
| 1997: Manufacturing and Fulfillment Integration |
| 1998: Pictorial Assembly Instructions |
| 1998: Shipping and Verification System |
| 1999: Real-Time Web Information Systems |
| 2000: Customer Controlled Internet Video Security |
| 2001: Document Collaboration |
| 2002: Electronic Master Transfer |
| 2002: Build to Order / Fulfill |
| 2004: SAS70 Compliance |
| 2007: Solar Panel Infrastructure |
| . | It
seems like an odd question, but the fact of the matter is that DCL has brought
much to the industry over its course of 25 years and that helps both our clients
and the industry to remain strong and thrive. Innovation not only helps DCL by
providing a valuable oustsourcing solution for our clients, but also the development
of innovation and new ideas impacts the industry positively as well. When DCL
and its market competitors serve clients well, we gain as an industry and our
clients realize the benefits. U.S. service providers must continue to prove that
domestic solutions can be viable options than producing overseas, and we need
to use innovation to help customers reduce costs and improve quality while decreasing
manufacturing and fulfillment time. We are proud to use this innovation to help
create jobs in the United States for companies selling their products here in
the U.S. and globally.
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| . | As
mentioned above, not only does innovation retain jobs domestically, but we are
also more commonly investing in environmental options (recyclables) and material
reduction which helps communities by reducing waste. Innovation by way of environmental
alternatives, helps our clients build stronger, green-conscious brands so that
they continue to reap the benefits of repeat sales through brand recognition.
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| . | DCL
innovation has reduced costs to our clients through reduction in waste, higher
quality through improved quality management systems and process innovations unique
to DCL. On the latter point, DCL identified a unique process whereby we can effectively
build and ship small quantities of high value, differentiated product so that
clients can effectively build on demand to reduce costs associated with product
revisions necessary for higher run product.
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| . | Customer
experience is defined as the way a customer views your products once they have
chosen to purchase them, take them home, open the packaging and finally use the
product. The customer experience extends from the R&D lab to the call center.
Between, there is a pure delivery of promise. DCL is a critical part of that chain,
helping with packaging, fulfilling product from point of manufacturing to warehouse
to resellers and to customers. Customers expect products to come quickly after
launch and they expect products to arrive in good condition. By utilizing proprietary
and leading-edge innovation, DCL and its customers can manage this process in
a highly controlled and efficient environment to ensure rapid deployment of product
to those channels.
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| . | Time
and experience are on our side. DCL has found better ways to do things and found
over time the way we can deliver the best experience to our clients. From pictorial
assembly instructions launched years ago to deployment of the industry’s leading-edge
web-visibility solution, eFactory, our holistic approach to meeting our clients’
unique requirements has enabled us to partner with some of the biggest names in
technology, life sciences and consumer products. Companies trust DCL because they
simply provide a higher level of delivery on the promise to our clients to produce
and fulfill their products with the highest levels of resourcefulness, innovation
and integrity.
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